If you are locked out of your house, first make sure everyone is safe, then check every easy way back in before you damage anything. Most lockouts end with a spare key, an unlocked door you forgot about, or a locksmith opening the lock without harming it. Breaking a window or forcing a door usually costs far more to repair than the lockout itself.

Locked out right now? Call (613) 707-4884.

Step 1: Check for Anything Urgent

Before thinking about the lock, ask whether the situation is an emergency:

  • A young child, a vulnerable adult or a pet in distress is inside.
  • Something is on the stove, a bath is running or you smell gas or smoke.
  • You are outside in severe cold without proper clothing.

If anyone's safety is at risk, call 911 first. In an Ottawa winter, do not wait outside: go to a neighbour's, a nearby business or your car with the heat on while you sort things out.

Step 2: Check Every Way In

  1. Walk around the house. Try the back door, side door, patio door and the door from the garage into the house.
  2. Check the garage. A keypad on the garage door, or an opener in your car, may get you into the garage, and the interior door is often left unlocked.
  3. Use your smart lock or keypad. If you have one, check the app or try your code before anything else.
  4. Look for an unlocked ground-floor window, but do not climb, use ladders or remove screens in a way that could get you hurt or damage the frame.

Step 3: Find a Spare Key

  • A family member, roommate or partner who lives with you.
  • A neighbour, friend or relative you have left a spare with.
  • Your landlord or property manager, if you rent. Many keep a key to each unit, though availability after hours varies.
  • A lockbox, if you set one up for guests or contractors.

Step 4: What Not to Do

  • Do not break a window. Glass is dangerous to climb through and expensive to replace, especially in winter.
  • Do not try to force or kick the door. You can damage the frame, the strike plate and the lock, and you may still not get in.
  • Do not try to pick or drill the lock yourself. Improvised tools can break inside the lock and turn a lockout into a repair. If you have already snapped a key, see what to do when a key breaks in the front door.

Step 5: Calling a Locksmith

If there is no other way in, a locksmith is usually the fastest option that does not involve damage. To make the call go smoothly:

  • Have your address and a description of the lock ready, for example a deadbolt plus a knob lock, or a keypad lock.
  • Expect to be asked to show you live there. Photo ID with the address, a lease or a utility bill all help. Responsible locksmiths will not open a home for someone who cannot show they have the right to be there.
  • Ask for the price before work begins and what it depends on, such as the time of day and the type of lock.

Most standard residential locks can be opened without damage. High-security or damaged locks sometimes need more work. If you are curious how this is done, our article on how locksmiths pick locks explains the basics.

Step 6: Avoid the Next Lockout

  • Leave a spare key with someone you trust who lives nearby.
  • Consider a keypad or smart lock on one door so a key is not your only way in.
  • Skip hiding keys under mats, rocks or planters. These spots are well known and easy for anyone to check.
  • If your keys were lost rather than locked inside, think about rekeying once you are back in.

Next Step

If you have tried everything above and still cannot get in, see our home lockout service or call (613) 707-4884.